Product Updates

Google Drive: Users are reporting that their files have disappeared | How data backup software can protect your cloud drive data

Google Drive data backup software

Google Drive, a popular cloud storage service, has recently faced reports of data loss, with users claiming to have lost months’ worth of files. The issue appears to have emerged within the past week, as reported on Google’s support forum. One user described the disappearance of numerous Drive files, with the Drive structure reverting to an earlier state. Despite no manual deletions and no trace in the trash or audit logs, the files remain missing, even after attempting Google’s recommended recovery process.

Other users soon shared similar experiences, expressing panic and urgency. One user received a concerning response from Google stating that if the file recovery tool failed, there might not be further options for restoration.

Approximately a week after the initial complaint, a Google community manager acknowledged the issue on Nov 29, 2023 (link), indicating that it affected a limited group of Drive for desktop users. While Google suggested not modifying the app data folder or disconnecting the account, the extent of the problem’s reach is still unclear.

As a precautionary measure, Google advised users with sufficient hard drive space to create a copy of the app data folder. A workaround shared by a Google Community user involves accessing the user data folder, despite Google’s recommendation against it.

Presently, Google has not provided any official statement regarding the potential recovery of the missing files. However, the existence of a user-created solution offers some hope.


How Data Backup Software Can Protect Your Cloud Drive Data

Cloud storage services like Google Drive are incredibly convenient, offering easy access to your files from anywhere with an internet connection. However, while cloud storage is generally reliable, it’s not immune to data loss. Hardware failures, software glitches, and human error can all lead to the loss of your files.

  • The parent folder of your missing files was deleted.
  • The Google Drive folder/files shared with you were removed or permanently deleted by the owner.
  • You have deleted or permanently deleted the Google Drive files on Google Drive but then you forgot it.
  • You have deleted the files locally on your drive then they were synced.
  • Synchronization issues caused by the desktop client

That’s where data backup software comes in. By backing up your cloud drive data to a separate location, you can protect yourself from data loss and ensure that you can always access your files, even if something happens to your cloud storage account.

Here are some of the benefits of using data backup software to protect your cloud drive data:

  • Peace of mind: Knowing that your files are backed up gives you peace of mind, knowing that you won’t lose them if something happens to your cloud storage account.
  • Protection against data loss: Data backup software can protect your files from a variety of data loss scenarios, including hardware failures, software glitches, and human error.
  • Easy access to your files: If your cloud storage account is ever inaccessible, you can still access your files from your backup.

Datto SaaS Protection for Google Workspace

Datto SaaS Protection provides a comprehensive backup and recovery solution that lets you backup Gmail, Google Drive, Shared Drives, Calendar, and Contacts data with 3x daily backups and flexible restore options.

Automated, Continuous SaaS Backups

Protect Microsoft 365 and Google Workspace applications against accidental or malicious deletion, ransomware attacks, and other cloud data loss with 3x daily, automated backups.

Complete Control

Automated point-in-time SaaS backups capture relevant changes across both Microsoft 365 and Google Workspace in their entirety. Our solution also provides an independent backup copy of data outside of SaaS provider servers.

Recover Quickly

Restore lost data quickly with flexible restore options such as point-in-time, granular, and non-destructive restore.

Beyond Files and Folders

A true SaaS backup solution protects not just files and folders, but collaboration tools like Microsoft Teams, SharePoint, OneDrive, and Google Drive.


Solution page of Datto SaaS Protection for Google Workspace


Learn more about Admazes and Datto SaaS Protection for Google Workspace

If you’re seeking expert guidance in maximizing your marketing and technology capabilities, don’t hesitate to reach out. We offer a complimentary consultation to discuss how Admazes can assist you and your team in offering end to end solutions comprising innovative technology, marketing speciality and insights to accelerate your digital capabilities and drive business growth.

Admazes is a leading Marketing & Technology Agency dedicated to driving tangible business results. As an award-winning MarTech company based in Hong Kong, we excel in delivering expert guidance, innovative digital marketing strategies and cutting-edge MarTech solutions to our clients. With a focus on data-driven strategies, cross-platform integration and leveraging artificial intelligence, we empower brands and businesses to elevate their digital presence and achieve new heights of success in today’s dynamic market. 


Read More

Follow Us