{"id":6811,"date":"2023-12-15T12:00:00","date_gmt":"2023-12-15T04:00:00","guid":{"rendered":"https:\/\/35.220.245.118\/?post_type=blog&#038;p=6811"},"modified":"2025-01-07T12:54:37","modified_gmt":"2025-01-07T04:54:37","slug":"hiver-blog-a-comprehensive-guide-to-hivers-reporting-featureselementor-6811","status":"publish","type":"blog","link":"https:\/\/admazes.com\/zh-hans\/blog\/hiver-blog-a-comprehensive-guide-to-hivers-reporting-featureselementor-6811\/","title":{"rendered":"Hiver Blog &#8211; A Comprehensive Guide to Hiver&#8217;s Reporting Features"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6811\" class=\"elementor elementor-6811\" data-elementor-post-type=\"blog\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-555baf1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"555baf1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5032fc7\" data-id=\"5032fc7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70cd6e5 de_scroll_animation_no elementor-widget elementor-widget-text-editor\" data-id=\"70cd6e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 3pt;\"><span style=\"font-size: 26pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">A Comprehensive Guide to Hiver&#8217;s Reporting Features<\/span><\/p><p><b id=\"docs-internal-guid-448f2462-7fff-bbec-2fc5-696042686396\" style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Are you facing difficulties in managing shared mailboxes, uncertain about your team&#8217;s email performance, and eager to identify areas for improvement? Look no further\u2014Hiver is here to transform the way you understand and navigate your email ecosystem.<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Hiver provides comprehensive reports and analytics for your shared mailboxes, offering valuable insights into your email volume, team performance, and areas for improvement. These reports offer an overview of essential metrics for your team, providing detailed insights for each metric.<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Now, let&#8217;s take a closer look at the four default reports that form the nucleus of Hiver&#8217;s transformative capabilities.<\/span><\/p><h1 dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 20pt; margin-bottom: 6pt;\"><span style=\"font-size: 20pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Conversations<\/span><\/h1><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><span style=\"border: none; display: inline-block; overflow: hidden; width: 555px; height: 399px;\"><img fetchpriority=\"high\" decoding=\"async\" style=\"margin-left: 0px; margin-top: 0px;\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfJ__CDCXbFbco_0d5ZNlupwvhF590WwMZ11OposbWjf0ZBorbnyJBAiAGxysdpvwg3eBmzTWL-dRj4LGmW5-9WPlmYFGzHkvP_mVVufB2shjqH8_mCnttI7DFRxEfVCJK9xoMQtr0I1FrTVK_Btq4f6P2C?key=azJKlRtYTzyIUzCckMJnjQ\" width=\"555\" height=\"399\" \/><\/span><\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">This report gives you insights into the volume of conversations handled by your team. You can see a plot of the number of conversations in the shared mailbox per day over the selected period.<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Active conversations<\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"> refers to the conversations with at least one email sent or received during the selected time period.\u00a0<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">New conversations<\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"> refers to the conversations started during the selected time period.<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Resolved conversations<\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"> refers to the conversations which were closed during the reporting period, and were never re-opened later.<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><span style=\"border: none; display: inline-block; overflow: hidden; width: 561px; height: 273px;\"><img decoding=\"async\" style=\"--smush-placeholder-width: 561px; --smush-placeholder-aspect-ratio: 561\/273;margin-left: 0px; margin-top: 0px;\" data-src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcth8rlc-mvi0ahAt9X9R1ZtGwbfgcfexH7Sok80Gs2fS97KPeAwACwWyhMIAXlNfxYgPhjCQ93uK6N47GCKhd8v4crmhvYdUG9KLzEfdU8BvTcu1OyGCVgT5Ypd5Yikjne08CfRyVKGDKzuvviHAKfmfh4?key=azJKlRtYTzyIUzCckMJnjQ\" width=\"561\" height=\"273\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/span><\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">You can click on the <\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Analyze<\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"> button on the right to dig deeper and apply filters to narrow down the scope.<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Understanding the distinctions between active, new, and resolved conversations, along with the ability to apply filters, empowers you to identify patterns, enhance responsiveness, and streamline your team&#8217;s email management effectively.<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><span style=\"border: none; display: inline-block; overflow: hidden; width: 576px; height: 321px;\"><img decoding=\"async\" style=\"--smush-placeholder-width: 576px; --smush-placeholder-aspect-ratio: 576\/321;margin-left: 0px; margin-top: 0px;\" data-src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfHpSF2n9UaAMy0oI1TDMoLjjhTb4MlEPtc8CJSaqfUCA00jQlmrBG5Shbf8gtsGWOUv4vxrxtca3I01PNqHjYY-qRRitV1KLwOwAa5Rnlg1NaZOci06FDDfkFtfjyct_cvVM3LnP_mxlHRlXmU4r_mm-O3?key=azJKlRtYTzyIUzCckMJnjQ\" width=\"576\" height=\"321\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/span><\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">When you scroll down, you will find the metrics first response time, first assign time, response time and resolution time.\u00a0<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">First response time<\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"> refers to the time taken by the team to reply to the first email received in a conversation.<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">First assign time<\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"> refers to the time it takes to assign a conversation in the shared mailbox for the first time.<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Response time<\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"> is the time taken by the team to respond to conversations.<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Resolution time<\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"> is the duration in which a conversation was in the &#8216;open&#8217; state.<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">These metrics allow you to gain a holistic understanding of your team&#8217;s performance, facilitating informed decisions for optimized communication and customer satisfaction.<\/span><\/p><h1 dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 20pt; margin-bottom: 6pt;\"><span style=\"font-size: 20pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Users<\/span><\/h1><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><span style=\"border: none; display: inline-block; overflow: hidden; width: 553px; height: 364px;\"><img decoding=\"async\" style=\"--smush-placeholder-width: 553px; --smush-placeholder-aspect-ratio: 553\/364;margin-left: 0px; margin-top: 0px;\" data-src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXe7y33L-nI768AkGicPPLqUDlNvrLbyivBE13LwNiU3zpSNgN2FbLONrAAeb7OZnBUtRphEnB1g52L6OGtEoP6kcRRvQRoKU4bTtbiRzep3fcj9Yl-RHfOT_hHQLl2J3BuJHcp9mcvFmNG2N3MVu41SvueU?key=azJKlRtYTzyIUzCckMJnjQ\" width=\"553\" height=\"364\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/span><\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">This report lets you know the volume of conversations handled by each user who is a member of the team.\u00a0<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Assigned<\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"> shows the number of unique conversations assigned to the users during the selected time period.\u00a0<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Emails sent<\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"> is the total number of emails sent by each user.<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">The &#8220;User Report&#8221; serves as a powerful tool for evaluating individual team members&#8217; email performance, allocating tasks effectively, and fostering a collaborative environment that contributes to the overall success of your team.<\/span><\/p><h1 dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 20pt; margin-bottom: 6pt;\"><span style=\"font-size: 20pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Tags<\/span><\/h1><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><span style=\"border: none; display: inline-block; overflow: hidden; width: 569px; height: 325px;\"><img decoding=\"async\" style=\"--smush-placeholder-width: 569px; --smush-placeholder-aspect-ratio: 569\/325;margin-left: 0px; margin-top: 0px;\" data-src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcry87ykeLwjxosvkGUJdlJbmYxMaTeQ2W0I2bQyrCGJbaADMzn9cGGRhRzIeF6IYW59TP2owrHjgUD3dT76W3UPtJng42ZNtxzDk5NGF6hkIIZ32P3NiYhxIJ-TzMbFjnCOZ5w41fX_qFXzPfjLhgphFWR?key=azJKlRtYTzyIUzCckMJnjQ\" width=\"569\" height=\"325\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/span><\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">The &#8220;Tags Report&#8221; offers valuable insights into the distribution and handling of conversations based on assigned tags. By providing a clear overview of the volume of conversations associated with each tag, it ensures that each tagged category receives the attention it requires.<\/span><\/p><h1 dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 20pt; margin-bottom: 6pt;\"><span style=\"font-size: 20pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Contacts<\/span><\/h1><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><span style=\"border: none; display: inline-block; overflow: hidden; width: 624px; height: 347px;\"><img decoding=\"async\" style=\"--smush-placeholder-width: 624px; --smush-placeholder-aspect-ratio: 624\/347;margin-left: 0px; margin-top: 0px;\" data-src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfWv92KYRoOkAj8Vwh1Tnsi2aSGxBPJvEATy-_ApF4Pz5OfUQeIOOsDuL85STXOw9N__3B7auu6yQL0Z00-8tCyd5qgcUB0AWrs8wlEzz4INVDt9Gh3cnPkfQJ8RC7UeMlbjicm-G-9aYlGX9oXyEJuEmjk?key=azJKlRtYTzyIUzCckMJnjQ\" width=\"624\" height=\"347\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/span><\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">As soon as a conversation is added to a shared mailbox, Hiver automatically infers the contact based on the sender\/receiver of the conversation. 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It ensures that your team can efficiently track and analyze communication trends, ultimately contributing to enhanced client relationships and improved overall performance.<\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><h1 dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 20pt; margin-bottom: 6pt;\"><span style=\"font-size: 20pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Custom Reports<\/span><\/h1><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><span style=\"border: none; display: inline-block; overflow: hidden; width: 624px; height: 409px;\"><img decoding=\"async\" style=\"--smush-placeholder-width: 624px; --smush-placeholder-aspect-ratio: 624\/409;margin-left: 0px; margin-top: 0px;\" data-src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXd0Z5Ml5-aEiKa5DdI5XmAXcOl1VNQm-TNFwSg2EZyWdRK9R5KydgTSul-VU4h4cuma6haLmnN3OQInL4O78gZJFr080Sqieru6wZxPey5os88bfxruhWtVkBRbBXkso1oYJdfaII2uPPzrhfCy-9LUXzw?key=azJKlRtYTzyIUzCckMJnjQ\" width=\"624\" height=\"409\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/span><\/span><\/p><p><b style=\"font-weight: normal;\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-left: 36pt; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">If the default reports do not align with your business requirements, Hiver offers a tailored solution through the &#8220;Custom Reports&#8221; feature. By clicking the \u201cCustom reports\u201d button, you gain the flexibility to create reports that are uniquely suited to your specific needs. 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This feature not only facilitates efficient reporting but also enables you to effortlessly integrate your team&#8217;s performance data into broader analytics processes.<\/span><\/p><p><br \/><br \/><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":6827,"template":"","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"categories":[18],"tags":[35],"class_list":["post-6811","blog","type-blog","status-publish","has-post-thumbnail","hentry","category-blog","tag-hiver"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hiver Blog - A Comprehensive Guide to Hiver&#039;s Reporting Features - Admazes - Innovative Marketing &amp; 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